1. INTRODUCTION

2. USE OF OUR WEBSITE

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract. You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems. You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

4. SERVICES

All purchases through our website are subject to availability. We may, in our sole discretion, limit or cancel the services offered on our website or limit the sales of our services to any person, household, organization, geographic region or jurisdiction. Prices for our services are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in US dollars. We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

5. LINKS TO THIRD-PARTY WEBSITES

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

6. USE COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the "Content") that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership. You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content. You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party. We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

7. YOUR PERSONAL INFORMATION

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

8. ERRORS & OMISSIONS

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law. We do not undertake to update, modify or clarify information on our website, except as required by law.

9. DISCLAIMER & LIMITATION OF LIABILITY

10. INDEMNIFICATION

You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

11. ENTIRE AGREEMENT

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

12. WAIVER

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

13. FORCE MAJEURE

Alvatech Solutions shall not be liable for failure to perform any of its obligations under this Agreement during any period in which such performance is delayed by accidents beyond Alvatech Solutions’ reasonable control, such as, but not limited to fire, flood, pandemics, or other natural disasters, or, embargo, court order, riot, or other intervention of any government authority. If Alvatech Solutions’ performance is delayed for these reasons, Client may terminate this Agreement by giving Alvatech Solutions written notice.

14. PRIVACY POLICY

Alvatech Solutions or the term “us”, “we”, or “our” refers to the owner of this website. The term “you” refers to the user or viewer of this website.  This page describes our policies about the use, collection, and disclosure of personally identifiable information.

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy. While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you regarding questions, comments, services requested, service updates, send confirmations, invoices, updates, and support and administrative messages. Personally identifiable information refers to information that is connected to your name and may include things such as your e-mail address, mailing address, or telephone number.

We collect, use and The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail or the Internet.

Limiting Use, Disclosure & Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

Alvatech Solutions may share your personally identifiable information with companies that are affiliated (that is, that control, are controlled by, or are under common control with Alvatech Solutions.

There may be instances when Alvatech Solutions may disclose personally identifiable information without providing you with a choice in order to protect the legal rights of Alvatech Solutions, other affiliated companies or their employees, agents, and contractors; to protect the safety and security of visitors; to protect against fraud or for risk management purposes; or to comply with the law or legal process.  In addition, if Alvatech Solutions sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, Alvatech Solutions may transfer your personally identifiable information to a third party as part of that transaction.

Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

Cookies

“Cookies” is a term to describe information, which may include an anonymous unique identifier that the Alvatech Solutions website places on the hard drive of your computer. Cookies remember information about your behavior on the website. Most internet browsers will allow you to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to view some pages or aspects of our website. Alvatech Solutions participates in behavior-based advertising.  This means that a third party may use technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interest.  That advertising may appear either on our website, or on other websites.

Personal Satisfaction Clause

Alvatech Solutions always strives to work towards a positive, professional and completed service experience. Alvatech Solutions quantify their work in "Billable Hours" and as a result Alvatech Solutions and the assigned Agent reserve the right in having the sole authority and discretion in the determiniation of any and all work satisfaction.”

Security

No method of transmission over the Internet, or method of electronic storage, is 100% secure. While we will do our best as is reasonably possible to protect your Personal Information, we cannot absolutely guarantee its security.

Changes to This Privacy Policy

Alvatech Solutions reserves the right to make changes to this policy at any time. The last modified date of this policy is provided in the last paragraph of this policy. We will modify this date if we change this policy.

Contact Us

This policy was last modified on February 15^th, 2024. If you have any questions about this Privacy Policy, please contact us at: support@alvatech-solutions.com